Getting Support
If you encounter any questions or issues with our script, our support team is here to assist you. They will address inquiries and offer limited support through our dedicated support system. To understand the scope of support, familiarize yourself with the Envato support policy here (opens in a new tab) .
Item support includes
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Availability of the author to answer questions
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Answering technical questions about item’s features
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Assistance with reported bugs and issues
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Help with included 3rd party assets
However, item support does not include
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Customization services
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Installation services
Accessing Support Portal
Upon purchasing our template, you can obtain support through our support portal (opens in a new tab).
Creating a Support Ticket
To receive assistance with template-related questions, please initiate a support ticket. Ensure you provide detailed information and attach relevant screenshots for a clearer understanding and quicker resolution.
It's possible your query has already been addressed on our Discord server. Should you have any questions about our template, feel free to pose them there as well.
Framework Queries
Support for questions specific to the framework can be sought by opening an issue in the respective GitHub repository. This is ideal for:
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Utilizing specific components (replace 'x' with the component name).
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Issues where a component does not perform as expected.
Third-Party Package Queries
If you have inquiries regarding third-party packages that aren't directly tied to the template, we recommend opening an issue in the respective GitHub repository of the package. This method guarantees support directly from the creators.